Tracking Satisfaction States for Customer Satisfaction Prediction in E-commerce Service Chatbots

5162

Knowledge Triples

Source Entity	Relationship	Target Entity
Chinese E-commerce Dataset Material	evaluates	Customer Satisfaction Prediction Task
DialogueCSP Method	enhances	Customer Satisfaction Prediction Task
Satisfaction States Tracking Task	improves	Customer Satisfaction Prediction Task
Service Chatbots OtherEntity	usedFor	Customer Satisfaction Prediction Task