Articles

AbstractOut-of-Domain (OOD) detection is a key component in a task-oriented dialog system, which aims to identify whether a query falls outside the predefined supported intent set. Previous softmax-based detection algorithms are proved to be overconfident for OOD samples. In this paper, we analyze overconfident OOD comes from distribution uncertainty due …...

AbstractPre-trained language models have made great progress on dialogue tasks. However, these models are typically trained on surface dialogue text, thus are proven to be weak in understanding the main semantic meaning of a dialogue context. We investigate Abstract Meaning Representation (AMR) as explicit semantic knowledge for pre-training models to …...

AbstractConversational question generation (CQG) serves as a vital task for machines to assist humans, such as interactive reading comprehension, through conversations. Compared to traditional single-turn question generation (SQG), CQG is more challenging in the sense that the generated question is required not only to be meaningful, but also to align …...

AbstractConversational machine reading comprehension (CMRC) aims to assist computers to understand an natural language text and thereafter engage in a multi-turn conversation to answer questions related to the text. Existing methods typically require three steps: (1) decision making based on entailment reasoning; (2) span extraction if required by the above …...

AbstractPre-training methods with contrastive learning objectives have shown remarkable success in dialog understanding tasks. However, current contrastive learning solely considers the self-augmented dialog samples as positive samples and treats all other dialog samples as negative ones, which enforces dissimilar representations even for dialogs that are semantically related. In this paper, …...

AbstractDialogue Act tagging with the ISO 24617-2 standard is a difficult task that involves multi-label text classification across a diverse set of labels covering semantic, syntactic and pragmatic aspects of dialogue. The lack of an adequately sized training set annotated with this standard is a major problem when using the …...

AbstractPersonalized response selection systems are generally grounded on persona. However, a correlation exists between persona and empathy, which these systems do not explore well. Also, when a contradictory or off-topic response is selected, faithfulness to the conversation context plunges. This paper attempts to address these issues by proposing a suite …...

AbstractCommunicating efficiently in natural language requires that we often leave information implicit, especially in spontaneous speech. This frequently results in phenomena of incompleteness, such as omitted references, that pose challenges for language processing. In this survey paper, we review the state of the art in research regarding the automatic processing …...

AbstractIn knowledge-grounded dialogue generation, pre-trained language models (PLMs) can be expected to deepen the fusing of dialogue context and knowledge because of their superior ability of semantic understanding. Unlike adopting the plain text knowledge, it is thorny to leverage the structural commonsense knowledge when using PLMs because most PLMs can …...

AbstractTo evaluate the performance of a multi-domain goal-oriented Dialogue System (DS), it is important to understand what the users’ goals are for the conversations and whether those goals are successfully achieved. The success rate of goals directly correlates with user satisfaction and perceived usefulness of the DS. In this paper, …...

AbstractAutomatic evaluation of open-domain dialogs remains an unsolved problem. Existing methods do not correlate strongly with human annotations. In this paper, we present a new automated evaluation method based on the use of follow-ups. We measure the probability that a language model will continue the conversation with a fixed set …...

AbstractThis paper introduces a novel Self-supervised Fine-grained Dialogue Evaluation framework (SelF-Eval). The core idea is to model the correlation between turn quality and the entire dialogue quality. We first propose a novel automatic data construction method that can automatically assign fine-grained scores for arbitrarily dialogue data. Then we train SelF-Eval …...

AbstractKnowledge-grounded dialog systems need to incorporate smooth transitions among knowledge selected for generating responses, to ensure that dialog flows naturally. For document-grounded dialog systems, the inter- and intra-document knowledge relations can be used to model such conversational flows. We develop a novel Multi-Document Co-Referential Graph (Coref-MDG) to effectively capture the …...

AbstractConsistency identification in task-oriented dialog (CI-ToD) usually consists of three subtasks, aiming to identify inconsistency between current system response and current user response, dialog history and the corresponding knowledge base. This work aims to solve CI-ToD task by introducing an explicit interaction paradigm, Cycle Guided Interactive learning Model (CGIM), which …...

AbstractWe consider few-shot out-of-distribution (OOD) intent detection, a practical and important problem for the development of task-oriented dialogue systems. Despite its importance, this problem is seldom studied in the literature, let alone examined in a systematic way. In this work, we take a closer look at this problem and identify …...

AbstractPersuasive conversations for a social cause often require influencing other person’s attitude or intention that may fail even with compelling arguments. The use of emotions and different types of polite tones as needed with facts may enhance the persuasiveness of a message. To incorporate these two aspects, we propose a …...

AbstractRetrieval-based conversational systems learn to rank response candidates for a given dialogue context by computing the similarity between their vector representations. However, training on a single textual form of the multi-turn context limits the ability of a model to learn representations that generalize to natural perturbations seen during inference. In …...

AbstractLearning visual and textual representations in the shared space from web-scale image-text pairs improves the performance of diverse vision-and-language tasks, as well as modality-specific tasks. Many attempts in this framework have been made to connect English-only texts and images, and only a few works have been proposed to extend this …...

AbstractOne characteristic that makes humans superior to modern artificially intelligent models is the ability to interpret images beyond what is visually apparent. Consider the following two natural language search queries – (i) “a queue of customers patiently waiting to buy ice cream” and (ii) “a queue of tourists going to …...

AbstractRecent improvements in KG-to-text generation are due to additional auxiliary pre-training tasks designed to give the fine-tune task a boost in performance. These tasks require extensive computational resources while only suggesting marginal improvements. Here, we demonstrate that by fusing graph-aware elements into existing pre-trained language models, we are able to …...