Эмоционалды қолдау әңгімесі

AbstractEmotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help …...

AbstractApplying existing methods to emotional support conversation—which provides valuable assistance to people who are in need—has two major limitations: (a) they generally employ a conversation-level emotion label, which is too …...

AbstractEmotional support conversation (ESC) aims to provide emotional support (ES) to improve one’s mental state. Existing works stay at fitting grounded responses and responding strategies (e.g., question), which ignore the …...