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task ID: machinehumanchattinghandoff

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A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis

Authors: nan

Publication: TIPSTER (2021)

DOI: nan

AbstractChatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital apprehension. Recently, Machine-Human Chatting Handoff (MHCH), predicting chatbot …...

30831

CEM: Machine-Human Chatting Handoff via Causal-Enhance Module

Authors: nan

Publication: TIPSTER (2022)

DOI: nan

AbstractAiming to ensure chatbot quality by predicting chatbot failure and enabling human-agent collaboration, Machine-Human Chatting Handoff (MHCH) has attracted lots of attention from both industry and academia in recent years. …...

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